Experienced project/operations manager with over 7 years of experience in both site engineering and business
operations, including management of teams and projects.
-Managed the customer service department
-Delivered 6 projects successfully on time
-Developed and implemented a new process improvement strategy that reduced operational costs by 5% and increased efficiency by 12% within the first 6 monthes
2022 Jun - 2022 Dec
Operation analyst
Kalemna for Customer Services
-Analyzed operational performance data to identify areas of improvement, leading to the development and implementation of a new KPIs system and process improvement initiative that improved decision-making and increased team productivity by 15%
-Increase in customer satisfaction scores 13%