Customer Service

Omnia Elmardi

Red Sea, Port Sudan

Project Manager

6-10 YearsMasters DegreeComputer skillsCommunication

About Summary

Experienced project/operations manager with over 7 years of experience in both site engineering and business

operations, including management of teams and projects.

General Info

Gender

Female

Marital Status

Single

Nationality

Sudan

Employment Readiness

Immediate start

Contract Type

Full Time

Skills

Computer skillsCommunicationLeadershipInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingMulti-taskingNegotiationProject ManagementInternet SearchTraining & DevelopmentStaff MotivationMS PowerpointMS ExcelMS WordAutoCADEmail usage knowledgeCreativeTelephone conversationsWillingness to learnTeamwork

Languages

Arabic, English

Driving License

Yes

has a vehicle

License Category

Private Passenger Vehicle

Education Level

Masters Degree

Work Experience

2023 Jan - 2023 Mar

Operations manager

Kalemna for Customer Services

-Managed the customer service department -Delivered 6 projects successfully on time -Developed and implemented a new process improvement strategy that reduced operational costs by 5% and increased efficiency by 12% within the first 6 monthes

2022 Jun - 2022 Dec

Operation analyst

Kalemna for Customer Services

-Analyzed operational performance data to identify areas of improvement, leading to the development and implementation of a new KPIs system and process improvement initiative that improved decision-making and increased team productivity by 15% -Increase in customer satisfaction scores 13%

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